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Terms & Conditions


2022 Hire Terms and Conditions

Our promise

  • Our hire items are inspected before each hire and we pride ourselves on manufacturing and hiring the best high quality product possible.

  • We review our prices on a regular basis and we are confident that we are offering you a competitive quality service.

  • If for any reason you are not entirely satisfied with your goods complaints can be made by telephoning; 07498916559 or emailing; theteam@CoppaCo.Uk

  • Your statutory rights are not affected.

Privacy Policy

  • CoppaCo treat any personal information you provide with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services provided and/or to respond to requests you have made to provide any desired information.

  • CoppaCo does not sell, trade or rent your information to third parties.


  • The preferred payment method is through our Web Site www.CoppaCo.Uk

  • If you want to book your hire directly and pay via bank transfer you can Email us at

  • The balance of the complete cost of the hire (inclusive of delivery and collection charge) is due for payment 4 weeks prior to the goods being dispatched.

  • We accept Bank Transfers

  • If the balance payment is not received we reserve the right to withdraw our acceptance of your order.

  • No delivery will be made without receipt of the balance.

  • Delivery will not be made without receipt of the full invoiced balance and security deposit transaction.

  • The maximum Rental Period is 4 days from receipt of the goods.

  • If you wish to arrange an extended hire, hold your hired goods for longer than the contracted period, please contact us in advance to check availability of the products and also the cost for the extended hire.

  • Unauthorised extensions to the rental period will be charged at the current rates plus a daily £50 penalty.

  • No refunds or credits will be issued for any items that are returned unused.

  • Hires made under 4 weeks before the stated hire period must be paid via debit or credit card and the full payment will be required.

Damaged Goods (Hire)

  • Goods in your care shall remain your responsibility at all times

  • The £100 refundable damage deposit is charged at the time of hire, this will be returned once goods have been returned and checked for any damage or loss. The hirer will be informed within a maximum of 5 working days if there is any damage, missing or substituted items. It is advisable to check the goods upon receipt to check for any damage prior to signing the delivery note.

  • Missing and/or damage to the hired goods will be charged at the replacement cost price of each item, and deducted accordingly from the hirers damage deposit. If the cost of the missing or damaged goods exceeds the £100 damage deposit a bill will be issued.

  • Details of the replacement cost charges are available upon request. The Hirer shall be solely responsible for the hired goods. Hotels/Venues/Florist/Wedding Planners/ or any other third party involved will be exempt from any responsibility regarding the hired goods and will not be held accountable should any damage occur whilst in their possession.

  • Substitute items will not be accepted and all damaged items remain the property of CoppaCo and should therefore be returned.


Delivery and Collection (Hire)

  • CoppaCo charge £25 to deliver and collect within 20 miles of S70 4DN.

  • The renter is welcome to collect and return the goods to CoppaCo by appointment only.

  • Our post code for collection and return is S70 4DN.

  • We do not deliver or collect outside of the 20 mile radius

  • Should the renter choose to collect the items they must bring with them 2 forms of ID, one signed (e.g. bank card, store card) and one with address of renter (e.g. utility bill) •

  • If parking charges are incurred by our delivery / collection vehicle these will be retrospectively deducted from the deposit.

  • When the goods are delivered to the renter, the renter shall inspect the goods and sign a CoppaCo delivery note. In the event of any missing items or damage, the renter shall note this on the delivery note at the time of delivery or collection.

  •  If the renter fails to do this, the goods will be deemed to have been delivered/ collected in a clean and undamaged condition.

  • If delivery and collection is requested but not installation, the hirer must arrange for someone to receive the items and install them for you.

  • If CoppaCo do have to install your hire items an additional charge will be issued after your event. This charge will depend on the length of time taken to unload and install your items.

  • When CoppaCo collect the hired goods, it should be properly packaged as found. If CoppaCo feels the goods are not safe for transit and has to re-pack the goods, this will incur additional charges of £20 per half hour.

  • Hired goods must be returned in their original packaging. Failure to do so may result in breakages and therefore charges against your deposit.

  • CoppaCo will make every effort to collect and deliver you order at the specified times however we will not be liable for any loss arising directly from any delay in the delivery or collection of the goods.

  • Delivery of purchased items: Please note during the height of wedding season when the hire side of our business is in full swing it is not uncommon for bespoke handmade items to take longer to dispatch, allow up to 6 weeks. If your item is urgent you must let us know on ordering. Every effort will be made to dispatch your items as soon as possible and this will always be in plenty of time for your wedding /event date.

  • Outside of the wedding season items will be dispatched within 3 weeks of ordering or once your design work has been approved.



  • In no circumstance shall our liability to you exceed the invoice value of the contract

  • CoppaCo or any of their employees shall not be held liable in respect of damages/ injury/loss or any other damages incurred in respect of this hire, as a result of any defect or damage to the item and the customer shall satisfy himself/herself of the suitability/condition/placement of the equipment upon receipt.

  • Caution should be exercised in particular with use of candles, crockery and glass; we shall not be held liable for any damage/injury/loss caused as a result of using any hired items. Permission should be sought from the venue as to the suitability of all items hired.


  • These terms and conditions and any contract formed between us shall be governed by the law of England and you agree to submit to the exclusive jurisdiction of the English court.

  • If for any reason you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made by emailing; TheTeam@CoppaCo.Uk

Dry Hire

  • Dry Hire means that no installation or ‘De-rig’of props is provided. Some of your props may require assembly and you must allow enough time to organise this. Your items will be delivered boxed, polished and ready to assemble/use.

  •  The client assumes all responsibility for props and decor until they are returned.

  •  It is the responsibility of the client to carry out all safety measures for hired items.

  • You will need to re-package your items ready for collection following your event. Please ensure the hire items are packaged the way you received them. It helps to keep the packaging when you open the items to make it easier to re-package.


Cancellation Policy  

  • Once receipt of deposit for the hire by the client is received and confirmed the cancellation of any prop hire or décor within 3 months of the hire date will incur percentage cancellation fees calculated from your overall hire charge as detailed below:

  • More than 3 Months 0%

  • Less than 3 months but more than 1 Month 50%

  • Less than 1 Month 100%

  • No notice of cancellation given – 100%

  • If on receipt of your booking deposit we have been requested to externally source specific items for your event that we do not have in stock, any losses incurred by us due to your cancellation will be expected to be compensated by the client.


COVID-19 Cancellation Policy

  • As a result of the high volume of cancellations and rescheduled events, we, unfortunately, will not be able to offer any refunds on cancelled events but instead a full credit with CoppaCo to use at a time in the future subject to availability.

  • With almost all events across the UK being cancelled as a result of fears of COVID-19 there are serious concerns about the future of the events industry as a whole and the survival of event hire companies. Since the UK moved to its current containment phase and with further restrictions predicted it has become clear that events, entertainment and hire companies are facing an unprecedented challenge; it is essential that across the industry we mitigate the impact of COVID-19 and as a result, our policy offers our customers the most flexibility we are able to during these challenging times.

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